SERVPRO of Wausau, Stevens Point, NW Wisconsin Rapids, and Marshfield Employee Photos

Male in grey shirt

Barry Nelson

Barry has been with the company since 2003 and is a Co-Owner/Operations Manager. Barry’s role here at SERVPRO is to oversee all the projects/project managers and his attention to detail keeps us all moving in the right direction. His favorite part of the job is being able to help customers when they are in crisis.

Barry has been married to his beautiful wife for 24 years and has three awesome kids, a 22 year old son, and 19 year old twins, a son and a daughter.

Barry is IICRC (Institute of Inspection Cleaning & Restoration Certification) certified.


Loraine Erickson

Loraine has been with SERVPRO since 2018 and is our Controller. She is responsible for overseeing the financial aspects of the company: financial reporting & analyzing, cash management, Job costing, employee benefits, compliance, corporate reporting.

Something about her job that she enjoys is helping the company be profitable and to be good stewards of those profits.

Loraine is married to her husband, Heath. She has two kids- Bode & Cooper (senior in high school and a sophomore in college).

When Loraine isn’t crunching numbers at work, you can find her reading, cheering on her kids in cross country running, cross country skiing and track. Loraine also serves as a youth group leader at her church.

Sales & Marketing

Jamie Wenzel

Jamie joined our team in July of 2021. Jamie brings experience that covers every aspect in insurance, from being a licensed P&C Agent to a Field Property Claims Adjuster. He has been involved in the Restoration Industry in several capacities from being a IICRC certified Restoration Technician, Project Manager and Director of Sales & Marketing for both an Independent and Franchise Restoration business model for nearly 11 years.  Jamie also served on the Board of Directors for the MCRA now known as the MCRP (Midwest Cleaning & Restoration Professionals) for over three years, along with being an elected Public School Board Official for over three years and is currently a Village of Hewitt Board Member for the last two years.

In his free time, Jamie enjoys coaching his children’s sports teams and has been a W.I.A.A. licensed official for over 25 years.  Jamie and his wife Heather have four amazing children; Taya, Daxtyn, Zayden & Kollyns who keep them busy. Jamie and his wife are looking forward to being grandparents by the end of this year.

Jamie’s lifelong goal is to live by “The Golden Rule”.  You should treat others the way you want to be treated.

Office Manager

Mary Jo (MJ) Steckel

Mary Jo also known as MJ & "Chaos Coordinator" around the office joined the SERVPRO staff in April of 2020. She is the company Office Manager and tries to keep everything organized and handled.  MJ's favorite part of her job is getting to work with a wide variety of people both within the company and with customers. She says SERVPRO of Stevens Point and Wausau is not just a “company” but it is more like a family as SERVPRO truly cares about their employees and customers. MJ loves working in customer service as she enjoys talking to and helping people, especially when they are in need. In her free time, she enjoys spending time with her family, especially her grandchildren, gardening, crafting, traveling & shopping!

Crew Chief - Mitigation Technician

Tony Shilka Jr.

Tony has been with the company since 2015.  As a Crew Chief, Tony spends most of his time leading crews working on new mitigation and restoration projects.  Tony likes working at SERVPRO because it provides opportunities to help those in need within our community. In his free time Tony enjoys spending time outdoors with his wife and two kids.  

Tony is IICRC (Institute of Inspection Cleaning & Restoration Certification) certified in:

Water Damage Restoration, Fire & Smoke Restoration, Applied Microbial Remediation, Applied Structural Drying and Odor Control Technician.

Construction Project Manager

Lee Ilagan

Lee has been with the company since 2019.  Lee enjoys making people laugh, playing bass and has a knack for problem solving which helps him in his role as a Project Manager.  He has been married for 13 years to a spunky woman who got him into photography and traveling.  When Lee is not working, you'll find him watching cooking videos on YouTube, playing bass in one of his four bands, or riding his vintage motorcycle on the backroads of beautiful Wisconsin.

Lee is IICRC (Institute of Inspection Cleaning & Restoration Certification) certified in: 

Carpet Cleaning, Water Damage Restoration, Fire & Smoke Restoration and Odor Control Technician.

Male in blue shirt

Michael Miller

Michael has been with SERVPRO since 2019 and is a Crew Chief/Sales and Marketing Rep. Michael’s experience in construction began in his youth working for his dad who owned a carpentry business.  Over the years he learned framing with his brother.  He is always eager to connect with people and can find humor in just about everything.  Things that bring him life are time spent connecting with nature and quality time spent with his family.

Michael is IICRC (Institute of Inspection Cleaning & Restoration Certification) certified in: 

Applied Structural Drying, Carpet Cleaning, Water Damage Restoration and Fire and Smoke restoration.

Crew Chief - Mitigation Technician

Tristan Justesen

Tristan joined the SERVPRO team summer of 2021 and works as a Crew Chief.  He has been working as a Water Mitigation Technician and now Crew Chief since 2016 and has over 10 years in the construction industry in total.  Tristan’s passions include being outdoors and listening to music. 

Tristan is IICRC (Institute of Inspection Cleaning & Restoration Certification) certified in: 

Water Damage Restoration, Applied Microbial Remediation, Fire & Smoke Restoration, Applied Structural Drying and Trauma & Crime Scene.

Male in black shirt

Randy Grimm

Randy joined the SERVPRO staff in 2019 as our Lead Carpenter.  He specifically enjoys cabinetry work, setting doors and all trim work. Randy was self-employed for many years as a new home builder and remodeler.  With Randy's experience he can utilize his professional carpentry expertise to make your home or business look like a disaster never happened!

Randy loves his family, enjoys watching grandkids participate in hockey and any other events they might enjoy. Getting to hunt and fish with his kids and grandkids is a highlight in his life.

Male in black shirt

Aaron (AJ) Whitmarsh

AJ is one of our exceptional Project Managers! He has been with the company since 2021.

AJ meets with customers, orders materials and works on scheduling for the reconstruction jobs. He likes working with customers and seeing the project through to completion. He enjoys working with his co-workers and appreciates the great work atmosphere at SERVPRO.

AJ has been married to his beautiful wife Victoria for 18 years and has two awesome kids, Olivia and Sydney.

AJ is IICRC (Institute of Inspection Cleaning & Restoration Certification) certified in: Water Damage Restoration and Applied Structural Drying.

Male in black shirt

Brandon Perschke

Brandon has been with SERVPRO since August of 2022. He enjoys working at SP because it is an excellent opportunity to learn new skills. The company is a great place to work for. All the employees and office staff are really nice and supportive. Brandon enjoys spending time with his wife, going camping, hiking and kayaking. He and his wife like looking for cool rocks in the rivers while kayaking or while hiking.

Male in black shirt

Brett Nelson

Brett has a dual role at SERVPRO®. He is both a Crew Chief and a Job Estimator. He has been with SERVPRO since 2022.

Brett’s workdays are either in the field working on claims that come in, or in the office working on estimates. One thing that Brett likes about his job is that he gets to help our customers go from a very stressful situation to “Like it never even happened.”

Brett has a beautiful wife, Sabrina, and a dog named Charlie. They are expecting a baby boy in January.

Brett has IICRC Certifications in:

Water Damage Restoration, Applied Structural Drying, Fire and Smoke Restoration

Male in black shirt

Brock Brunner

Brock has been with SERVPRO since July of 2022.  He job duties include carpentry & mitigation.  In his spare time, Brock enjoys being outdoors as often as he can.  Camping, hiking, disc golfing and hunting are his favorite ways of spending his time.  Brock says that working at SERVPRO has been a great opportunity form him. He's learned so much and made great friends!

Male in black shirt

Bryan Hunter

Bryan has been with SERVPRO since October of 2022.   He likes to  go hiking, gaming, and being outdoors in the summer. He's been together with his wife for 10 years and together they have two children who are their world. Bryan enjoys working for SERVPRO because of the ability to help others that are facing hardships and the continuous growth that is offered within the company to move up in your career path.

Male in black shirt and stocking cap

Clint Kollauf

Clint has been with SERVPRO since September of 2023 and works as a Mitigation Technician.  He has been with his girlfriend for six years, and he has two children. He enjoys going to car shows, playing video games, and spending time with family. He likes working at SERVPRO because there is something new almost everyday. There is a friendly crew to work with and it has given him the opportunity to learn a lot of new skills.

Male in grey polo shirt

Don Streeter

Don is one of our awesome project managers and has been with SERVPRO since 2022. He meets with customers, orders materials and works on scheduling for the reconstruction jobs. He loves seeing the job through to completion and seeing a happy customer.

Don has been married for 15 years and has two kids ages 14 and 12. When he isn’t chasing his kids around to their different activities, he enjoys camping, fishing, hunting and boating. Don still plays softball, even at his ripe OLD age of 51!!

Don is IICRC (Institute of Inspection Cleaning & Restoration Certification) certified in:

Applied Structural Drying and Water Damage Restoration.

Male in black and gray sweatshirt wearing ballcap

Jeremy Castner

Jeremy has been with SERVPRO since August of 2022 working as a Carpenter.  He has a beautiful family of two girls and two boys. His hobbies include fishing, waterparks, boating, camping, puzzles and going to the theater to watch the latest movies! Jeremy says that the SERVPRO family is amazing! The friendship, bonds and comradery are like nothing he's ever had at a job and the people here are so friendly, always have a smile on their faces and they always work hard! he is so happy to be a part of SERVPRO!

Male in black shirt

Josh Kollauf

Josh has been with SERVPRO since April of 2023. He is a father to three amazing young men. He takes pride in a job well done and says he is a bit of a perfectionist. He likes camping, hiking, kayaking, and gaming. He also likes to set aside time for home improvements or small projects around the house. Josh says that SERVPRO is the right fit for him because he enjoys the variety of work and there is no better feeling than being part of a second family.

Male in black shirt and ball cap

Luke Schuett

Luke is one of our estimators and has been with SERVPRO since 2022. A typical day for him consists of estimating, working with insurance adjusters and homeowners on their claims as well as being in the field, inspecting new claims and quality control inspections on claims in progress.

Luke, what do you love about your job?

“I love the emergency response aspect and customer service.  I really enjoy getting to meet our customers face to face at the start of their disaster when things seem the worst.  When confusion and stress is at its highest for the customer.  Explaining to the customer what to expect from their insurance carrier, and from us throughout the process is important to me.  Setting the expectation is a mantra of mine. I notice a visible calm come over the customer after an initial site inspection.  I then enjoy the thrill of exceeding the expectations set if possible.”

Luke is the proud father of two boys, Henry (4) and Calvin (3) and has enjoyed life with his spouse for over 12 years now.  They have family between Texas and Chicago as well as right here in Central WI.

Female in green polo shirt

Makayla Zaremba

Makayla is our Job File Coordinator, problem solver and efficiency guru. She has been with SERVPRO since 2022.

She starts her day off early, making sure our work is following SERVPRO’s corporate requirements, runs audits on insurance jobs and writes mitigation estimates.

Makayla is married, likes to ride her motorcycle, shoot guns, lift weights, roll Brazilian Jujitsu, hike, camp, kayak…lots of hobbies!

Makayla holds her IICRC (Institute of Inspection Cleaning & Restoration Certification) Certifications in:

Applied Structural Drying and Water Damage Restoration

Male in grey t-shirt with ball cap

Ryan Rodriguez

Ryan has been with SERVPRO since February of 2023. He enjoys playing basketball, hiking and fishing. He has one son. He enjoys working at SERVPRO because of the variety of work, a team atmosphere, and he takes pride in the quality of work done.

Male in black tshirt

Shawn Anderson

Introducing Shawn, the 26-year-old perpetual kid-at-heart and proud dog dad to Dex, the mischievous furball extraordinaire. When Shawn isn't busy navigating the treacherous waters of adulthood (read: avoiding laundry and pretending to understand taxes), he's out exploring the world with Dex by his side. Together, they embark on epic adventures, whether it's conquering the neighborhood park or attempting to teach Dex to fetch without stealing the neighbor's shoes. With  contagious enthusiasm for life and a knack for finding humor in the everyday chaos, Shawn is the kind of guy who knows that the best moments are the ones spent covered in dog hair and laughter.

Shawn has been with SERVPRO since July of 2023.  We are happy to have him be a part of the SERVPRO family!

Female in striped green shirt

Tina Nelson

Tina has been with SERVPRO for eight months and her laughter is often heard around the office. On any given day, you'll find Tina working in the sales and marketing department, teaching piano and violin lessons out of her home, or spending time with her family and friends.  

Male in black shirt

Will Nyquist

Will has been with SERVPRO since July of 2018. Will's hobbies are working on cars and hunting. His mechanical knowledge has come in handy at work when troubleshooting some of the bigger pieces of specialized equipment like the soda blaster or the insulation vacuum. Will likes working at SERVPRO because he feels his coworkers are awesome and every day is different.  He also enjoys helping people as part of his job!

Male in black polo

Keston Hayakawa

Keston is new to the SERVPRO family, joining the team in February 2024 as a Mitigation Technician and already fits in with the crew like a glove! In his spare time, he enjoys spending time outdoors camping, hiking, and disc golfing. Some of his other hobbies include reading, ultimate frisbee, and shooting pool. What he enjoys most about working at SERVPRO is being able to learn the valuable skills needed to do the job while having the opportunity to help others. 

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